Creativity · Agent Protocol
Glean — Enterprise Work Agent
Glean's thesis: the most valuable enterprise AI isn't generic — it's grounded in your company's own documents, Slack messages, tickets, and deals. Its agent layer builds on that enterprise search foundation, letting employees ask complex cross-tool questions ('what are the blockers on Project Orion this week?') and take actions in source apps. Strong enterprise adoption — Databricks, Okta, Snowflake.
Protocol facts
- Sponsor
- Glean
- Status
- stable
- Spec
- https://www.glean.com/
- Interop with
- Google Workspace, Slack, Jira, Salesforce, Notion
Frequently asked questions
What makes Glean different from ChatGPT Enterprise?
Glean starts from enterprise search — indexing and permission-inheritance across ~100 connectors. ChatGPT Enterprise started from a general chatbot and added connectors later. Glean is typically stronger on 'what does my company know?' questions.
How does permission handling work?
Glean inherits source-system ACLs: if you can't see a file in Google Drive, Glean won't return it in search or use it in agent output. This is table-stakes for enterprise adoption and non-trivial to implement at scale.
Can Glean take actions?
Yes — Glean Agents (2024+) go beyond answering to do things: update Jira, draft a Notion page, file a Zendesk ticket. Actions are human-in-the-loop by default in most customer configurations.
Sources
- Glean — accessed 2026-04-20
- Glean agents — accessed 2026-04-20